Farringdon , London
Full Time , Permanent
Reference number: INT00148
At Willmott Dixon Interiors we have created a new Concierge Team. We have a fantastic opportunity for a passionate and customer focused Concierge Apprentice to support in providing an effective, efficient and professional concierge service to positively promote the image of Willmott Dixon Interiors to our customers both internally and externally. This is a brand new role for the business and would be a great way to work whilst you study for a qualification at the same time! This role will work on a rota basis.
Based in Farringdon, London and with a diverse and wide ranging mix of expertise and experience, Willmott Dixon Interiors deliver nationwide construction projects across the Commercial, Hotel, Leisure, Retail, Education and Health sectors. No matter the scope or scale of the project, our people are the best in the business and have the specialist knowledge required to rise to any project challenges that may come their way. From structural refurbishments, to heritage buildings, or projects below £2million, we have the right people to deliver a project we can all feel truly proud of.
The Willmott Dixon Interiors Concierge Team will look after the Front of House; meeting and greeting customers and creating welcoming, warm and professional first impressions, provide first class Meeting Room operations in a seamless and accommodating manner and controlling the soft Facilities Management of our Farringdon office to run smoothly and to an exceptional level.
At WDI we like to complete everything with pride and we are looking for somebody that embodies that ethos.
What’s the role?
The main objectives of the Concierge Apprentice are supporting the Team in the delivery of an exceptional experience for all their customers. You will also be studying towards a level 2 Customer Service NVQ.
Front of House and Meeting Room Operations
Provide a professional and friendly welcome to all external and internal customers.
Connect all calls to the appropriate person, taking messages accurately.
Manage the meeting room booking process effectively for the entire building, reallocating cancelled rooms as required.
Ensure all meeting room bookings are serviced for catering and refreshments and are set up correctly and on time.
Ensure all aspects of Front of House administration, policies and procedure are adhered to.
Ensure that the reception area and meeting rooms are always tidy and presentable.
Ensure all visitors sign in and are given security passes.
Complete daily/weekly checks of all meeting room equipment and ensuring all meeting room documents are up to date.
Complete daily/weekly checks of office facilities and follow up on actions as required (I.e. – replacement of broken items).
Support the wider Willmott Dixon Interiors administration team where required.
Distribute incoming and outgoing post/deliveries throughout the building each day.
Keep the internal phone directory updated and circulate regularly.
Assist the Concierge Supervisor with any other tasks as required.
Essential and Desirable Criteria
What we are looking for:
- Excellent communication skills and an excellent telephone manner with the ability to build effective relationships.
- A good standard of education with excellent level of written and spoken English.
- Ideally experience of working in a busy customer focused environment.
- Highly collaborative people who are passionate about delivering an exceptional quality service to customers and ultimately help to grow the business.
- The right attitude, a positive friendly approach and being adaptable are highly sort after attributes for this role.
At Willmott Dixon Interiors we are guided by our People charter and the behaviours within it…
Foster a team ethos by embracing a ‘one team’ culture
Supporting each other to succeed
Always looking to drive improvement
Taking responsibility and pride in everything you do
Valuing & respecting our customers and colleagues
Having a positive and proactive attitude
Being open and honest
Always willing to learn from mistakes
Willmott Dixon embraces diversity in the workplace.
Willmott Dixon is one of the largest privately owned Construction businesses in the UK. Our unique selling point is our people. We are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Willmott Dixon has very recently been awarded 4th place in the Sunday Times Best Companies Top 100 to work for and is the first major contractor and developer to win a Queen’s Award for Enterprise in the category of sustainable development. We have also been recognised for outstanding investment in communities with a CommunityMark from Business in the Community.
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, company car or car allowance, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and reward your achievements.
* Benefits may vary dependent upon the role and type of employment contract.