City of London , London

Senior Operations Manager


Reference number: INT00250

Closing date:


Senior Operations Manager

We are very pleased to be recruiting a Senior Operations Manager to join our London team and be responsible for leading and driving project performance in terms of delivery, compliance and profit. This is a very senior position which comes with a level of autonomy managing your own team, this is an opportunity to join an expanding business which may lead to further opportunity for advancement.

We are uncompromising in our commitment to deliver an industry leading service for our customers.

As such you will need an extremely collaborative approach, taking time to build relationships and gain an in-depth understanding of our customers’ aspirations, project goals and potential project challenges, to ensure we respond in a way that means everything we complete surpasses expectations and delivers wide and enhanced benefits across the areas that really matter.

Values that we live by and would hope you do too – Courage, being Open and Respect for everyone (COR).

Are you an innovator? We are not afraid to think big and embrace innovative digital design, along with manufacturing approaches, to make sure we deliver a better, stronger and more personal offer and exceed our customers’ expectations.

Our Senior Operations Managers manage either an individual large-scale project or up to 2/3 projects at various stages at any one time.

You will have full control of multiple projects with overall responsibility of the teams and their health, safety and environment. You will support site teams to meet project goals and plan, programme and set strategies for all elements of the projects. We hope to offer you a career of a lifetime.

We look for excellent construction knowledge and an ability to understand the critical detail and sequence, ensuring projects are thoroughly planned from design through to procurement and completion. You will need to be critical when needed and to be constantly learning how we can improve.

You will be instrumental in planning resources for projects in collaboration with the other members of the project as well as project resource requirements for future workloads. Remember interior projects can be faster paced often with shorter lead in times so quickness of thought, being able to change plans at short notice are essential too.

Ideally, you will be a resilient leader with an organized, practical approach and the ability to build strong teams, working closely with both customers and consultants to deliver quality projects.

It is imperative that you can strategically lead and manage your teams effectively, bring out the best of our people, build on their strengths and, where needed, highlight areas of development. You will be people focused and motivational in your approach to meet the requirements of all projects.

At Willmott Dixon Interiors we are committed to shaping society and leaving a positive impact in a sustainable and responsible way, through the work we do every day. Our aim is to assist our customers and place sustainability at the heart of every project we work on. This passion starts from the top.

Key responsibilities include:

Manage the overall operational and commercial aspects, delivering projects safely, on time, within budget and to the highest quality whilst exceeding our customers’ expectations.

Develop, nurture and manage customer relationships and create opportunities for repeat business.

Promote and maintain the highest standards of health, safety and environmental management.

Develop, nurture and manage supply chain relationships.

Recruit and develop team members.

Provide input on tenders and bid submissions

Share best practice and drive continuous improvement.

The Project

As the specialist interiors arm of the Willmott Dixon Group we are currently involved in some major projects with individual values to circa £25m+. These include some major refurbishments to listed and landmark buildings, educational & medical institutions.

We operate in a number of key sectors including; commercial, medical, government and education and we would look for either specialists or a mix of sector experience.

Essential and Desirable Criteria

To be successful in the role you will be able to demonstrate:

A track record of successful delivery of projects and resolving technical, operational and contractual issues and / or disputes.

Managing teams and customers, including the supply chain, direct employees and consultants.

Reading and accurately interpreting contract documents, programmes, drawings and technical specifications and ensuring project team(s) understanding of drawings and technical specifications.

Controlling costs, timing and quality in line with targets.

Experience of the managing of multiple projects being carried out in parallel.

Personal Qualities

Self Awareness

Model behaviour that shows respect, helpfulness and co-operation. Recognise your own strengths and limitations, and reflect regularly on your own experiences and performance.
Understand people’s needs and motivations and adapt your personal style accordingly.
respond positively and with resilience to setbacks.

Relationship Focused

Understand and address stakeholders' needs and expectations and articulate a vision that generates excitement, enthusiasm and commitment, recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people’s energy towards a common goal, inspire trust and commitment from others, share, and encourage others to share, information and knowledge.

Delivering Objectives

Manage multiple demands without losing focus or energy and set demanding but achievable objectives for yourself and others. Take personal responsibility for making things happen and find practical ways to overcome barriers, identify strengths, weaknesses, opportunities, changes in circumstances and threats to current and future work; and generate imaginative and innovative solutions, adjusting plans and activities accordingly.

Constructively challenge the status quo and seek better alternatives. Initiate systems to gather information and manage knowledge effectively, efficiently and ethically.

What is the benefit of joining Willmott Dixon?

Willmott Dixon is one of the largest privately owned Construction businesses in the UK. Our unique selling point is our people. We are passionate about people, with a real focus and drive around their continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Willmott Dixon Interiors are an Investor in People Gold Award holder.

You will have a clear plan around your development. Above everything else you will be joining a values based business; our values are at the epicentre of every activity we undertake. Having the right talent coupled with the right culture and values ensures that we have a sustained future and a trusted brand in our respective markets.

We have been awarded 5th place in the Sunday Times Best Companies Top 100 (2020) to work for, the Times Top 50 Employers for Women 2021 and we have achieved our gold award for ‘Investing In People’ Add to that our numerous other awards, including three Queen’s Awards for Enterprise in five years; and our industry-leading approach to sustainability – we have been carbon neutral since 2012.

About Us

We are proud to be part of the Willmott Dixon family; a privately-owned contracting and interior fit out group in the UK. With a rich history, amazing track record and strong values, this partnership makes us a stronger and more progressive organisation, allowing us to share knowledge and take on bigger and better projects.