Customer Experience Manager

We are looking for a passionate Customer Experience Specialist to join our team. In this role, you will help shape the customer journey by understanding our customers’ needs, behaviours, and preferences through tailored customer satisfaction interviews.

What do I do?

- Drive internal alignment across all areas of the business to ensure a consistent approach to our customers experience.

- Conduct tailored customer satisfaction interviews and share data.

- Increase customer engagement and support teams in increasing customer satisfaction scores.

- Challenge, influence and inspire all areas of the business in keeping our customers experience at the heart of everything we do.

- Facilitate project launches with a focus on the customer experience.

 

This role will be site and office based to allow for more collaboration with project teams and to encourage more face-to-face customer interviews.

Demonstrate competency of:

• Delivering change and initiatives, assisting in its implementation in the business


• Working with others to successfully achieve successful outcomes


• Having a strong desire for innovation and problem solving


• Writing and implementing action plans 


• Strong communication skills, written and verbal


• Relationship and stakeholder management at senior levels across a diverse customer facing business environment


• Excellent facilitation skills


• Using business tools and information management systems

Additional Information

At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme.

About Us

We are proud to be part of the Willmott Dixon family; a privately-owned contracting and interior fit out group in the UK. With a rich history, amazing track record and strong values, this partnership makes us a stronger and more progressive organisation, allowing us to share knowledge and take on bigger and better projects.

Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King’s Award for Enterprise in the category of sustainable development.